Shipping policy

Shipping Policy

Last Updated: October 2026

At JT Supply Solutions, we are committed to processing and delivering orders safely and efficiently.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Certain products, special orders, or high-value equipment may require additional processing or verification before shipment.

Shipping & Delivery

We currently ship within the United States. Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout based on the destination and order.

Standard delivery typically takes 3–7 business days after processing, depending on the carrier, destination, and product availability.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Order Tracking

When tracking is available, customers will receive shipping confirmation and tracking information once the order has been dispatched.

Please allow up to 24–48 hours for tracking information to update after shipment.

Multiple Shipments

Orders containing multiple products may be shipped separately depending on product availability, warehouse location, or fulfillment requirements. You may receive more than one package and tracking number for the same order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected. Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, is significantly delayed, or tracking indicates a delivery issue, please contact JT Supply Solutions as soon as possible so we can review the situation and assist with the appropriate next steps.

Please retain the original packaging and take photographs of any visible shipping damage.

Contact Us

For questions regarding shipping or an existing order, please contact JT Supply Solutions through the contact information provided on our website.